Terms & Conditions
Trade Account & Conditions of Sale
This website only allows Trade access to account holders and is intended for registered users only.
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This page informs you of the terms and conditions on which we supply any of the products listed on our website at: craftconsortium.co.uk to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
Information about us:
Craftconsortium.co.uk is a site operated and owned by Craft Consortium Ltd.
We are registered in England and Wales under company number 8738731 with our registered office at 17 George Street, St. Helens, Merseyside, WA10 1DB.
We trade and operate from our Head Office: Unit 4D, Sinfin Commercial Park, Sinfin Lane, Derby, DE24 9HL.
Our VAT number is 8738731.
Service availability
Our trade website is primarily intended for use by people resident in the United Kingdom although we can supply outside of this region and we ask you to contact us directly in respect of this.
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Your status
By placing an order through our site, you warrant that:
(1) You are legally capable of entering into binding contracts.
(2) You are at least 18 years old.
(3) You have read and accept our terms and conditions.
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Account set-up and acceptance
By signing up for a trade account, you are not guaranteed immediate access.
You will be contact to provide further information to support your application. This information will not be used or passed onto any third party and is purely used to establish your identity and your status to hold an account.
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Ordering
Please note that the minimum order value when checking out must be to the value of £50.00 before VAT or delivery charges are added.
We reserve the right to refuse and cancel any orders received lower than this value. You will be notified prior to this to help meet these terms. If we are unable to accept your order, a full refund will be given.
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The contract you and Craft Consortium Ltd
After placing an order, you will receive a confirmation e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched.
The contract between us will only be formed when we send you the Dispatch Confirmation.
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The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation
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In the event that prior to the Dispatch Confirmation, we find that we are unable to satisfy your order for any reason (such as falling levels of stock) we will attempt to make contact with you in order to offer you any available alternatives.
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Availability and delivery
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
Your order will usually be dispatched via courier to which in most instances will allow us to provide you will tracking on your order.
Please note that delivery charges do apply and vary depending on the value of the order. Please see our Delivery Information page for further information.
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Risk and title
The Products will be at your risk from the time of delivery.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges, or on delivery, whichever is the latter.
Price and payment
The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
These prices do not include VAT and exclude delivery costs. Where applicable, VAT will be added to your order at checkout.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
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Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product´s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
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We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
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Payment for all Products may be made by credit or debit card through the site. We accept payment with MasterCard and Visa. Your credit or debit card will be charged immediately. In the event of payment by cheque or postal order, your order will be prepared immediately and held at our warehouse pending clearance of the payment.
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Discrepancies
If you have any discrepancies in your order, please contact: sales@craftconsortium.co.uk
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Our liability
WE WARRANT TO YOU THAT ANY PRODUCT PURCHASED FROM US THROUGH OUR SITE IS OF SATISFACTORY QUALITY AND REASONABLY FIT FOR ALL THE PURPOSES FOR WHICH PRODUCTS OF THE KIND ARE COMMONLY SUPPLIED.
OUR LIABILITY FOR LOSSES YOU SUFFER AS A RESULT OF US BREAKING THIS AGREEMENT IS STRICTLY LIMITED TO THE PURCHASE PRICE OF THE PRODUCT YOU PURCHASED AND ANY LOSSES WHICH ARE FORESEEABLE AS A CONSEQUENCE OF US BREAKING THE AGREEMENT. LOSSES ARE FORESEEABLE WHERE THEY COULD BE CONTEMPLATED BY BOTH YOU AND US AT THE TIME YOUR ORDER IS ACCEPTED BY US.
THIS DOES NOT INCLUDE OR LIMIT IN ANY WAY OUR LIABILITY:
FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE;
UNDER SECTION 2(3) OF THE CONSUMER PROTECTION ACT 1987;
FOR FRAUD OR FRAUDULENT MISREPRESENTATION; OR
FOR ANY MATTER FOR WHICH IT WOULD BE ILLEGAL FOR US TO EXCLUDE, OR ATTEMPT TO EXCLUDE, OUR LIABILITY.
WE ARE NOT RESPONSIBLE FOR INDIRECT LOSSES WHICH HAPPEN AS A SIDE EFFECT OF THE MAIN LOSS OR DAMAGE (SUCH AS LOSS OF INCOME OR REVENUE, LOSS OF BUSINESS, LOSS OF PROFITS OR CONTRACTS, LOSS OF ANTICIPATED SAVINGS, LOSS OF DATA, WASTE OF MANAGEMENT OR OFFICE TIME) HOWEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF SUCH INDIRECT DAMAGE IS FORESEEABLE.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Strikes, lock-outs or other industrial action, Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
Impossibility of the use of public or private telecommunications networks.
The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
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DEFAULT OR INSOLVENCY OF BUYER
If the Buyer defaults in any way in its commitments with the Company or suffers any distress or execution upon its property or assets or makes or offers to make any arrangement or composition with its creditors or commits an act of bankruptcy has a Receiver appointed over all or a substantial part of its assets or a resolution passed or petition filed for winding up then the Company shall have the right (without prejudice) to cancel any uncompleted order or so withhold or suspend delivery.
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In the event of an order being cancelled by the Company in the above circumstances or being cancelled by the Buyer the Buyer shall indemnify the Company against all loss (including profits) costs (including labour, materials and overheads) and all other expenses and damage incurred by the Company in connection with the order and its cancellation (the Company giving credit for the value of any materials sold or utilised for other purposes).
Returns Policy
On receipt of goods purchased, if you are not satisfied with the items you have received, we will accept return of set goods for credit receipt and in certain conditions refund the cost of the goods to you.
We must be notified of any goods wishing to be returned by either email or in writing, prior to return within 20 days of the receipt of goods date.
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Any and all returns: Shipping charges are non-refundable.
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Please note: Any returned items must reach us in unopened, "new" condition with all original packaging present.
Any items received which have been opened will not be legible for credit refund and will be returned to sender.
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On receipt of returned goods, we will send acknowledgement and process the prior arranged agreement of return.
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Please contact us if you have any queries about this process.
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Please send any returns to below address:
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Craft Consortium Ltd
Returns
Unit 4D
Sinfin Commercial Park
Sinfin Lane
Derby
DE24 9HL
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Our right to vary these terms and conditions
We have the right to revise and amend these terms and conditions from time to time to reflect (without limitation) changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
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English Law
Every contract to which these Terms and Conditions shall apply shall be construed in accordance with and governed in all respects by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.